Terms of Service


When you engage with, navigate, or make a purchase through this website (""Site""), which is under the ownership and management of Ramen Samurai Ltd. (also referred to here as ""Ramen Samurai""), you acknowledge your comprehension and consent to adhere to the Terms of Service outlined herein (""Terms"" or ""Agreement""). Should you find yourself in disagreement with these Terms at any point, you are advised against utilizing this Site. Ramen Samurai holds the prerogative to modify these Terms at its discretion by updating this declaration. It is recommended that you revisit and peruse these Terms regularly. Utilizing this Site signifies your confirmation that you are of at least 18 years of age, or that you are accessing the Site under the watch of a responsible adult or guardian, and that you have the capacity to engage in legally binding agreements. You are hereby granted a personal, restricted, non-assignable, and non-exclusive license to access and utilize the Site via a web browser. Ramen Samurai retains the authority to update the offerings and services provided on the Site, to establish usage guidelines and limitations, or to limit access to certain parts or the entirety of the Site without prior notification. Access may be withdrawn at any moment for any reason, including but not limited to breaches of these Terms, without prior warning. Ramen Samurai may alter these usage Terms at any given time without prior notification. Accessing or using any section of the Site indicates your unconditional acceptance of these Terms. Should you disagree with any part of the Terms, you are prohibited from using any section of the Site. Be aware that pricing information on this site is liable to change without prior notice. A personal, restricted, non-assignable, and non-exclusive license to access and use the Site is granted to you. Ramen Samurai reserves the exclusive right, without obligation to notify you, to amend the products and services offered on the Site and to modify, pause, or cease any aspect of the Site without incurring liability to you or any third party. Additionally, Ramen Samurai may enforce usage regulations and restrictions or limit access to sections or the entirety of the Site without issuing notice or incurring penalties. Your ongoing engagement with the Site signifies your approval of such modifications.

Section 1 – Website Usage

You are granted the privilege to access and utilize this Site for your own personal needs, and you have the liberty to copy, share, and broadcast the content found on this Site, provided such actions are performed automatically by your web browser as part of your personal usage. The use of automated or systematic methods to extract information from this Site for any reason, including but not limited to commercial ends, is strictly forbidden. Unauthorized activities, such as replicating, disseminating, displaying, or broadcasting the content of this Site, are expressly prohibited unless explicitly permitted in writing. You also agree not to alter or remove any proprietary notices on materials you download from this Site. You're allowed to print materials for personal use. This means you cannot alter, reformat, duplicate, display, distribute, broadcast, publish, license, create derivatives of, transfer, or sell any information acquired through your engagement with this Site, except as explicitly allowed. Specifically, you cannot replicate any part of this Site on your own site or exhibit any information from this Site on your own site without direct written consent. It's important to understand that accessing and using the Site does not grant you any rights to the names, images, signatures, biographical details, or any publicity or intellectual property rights of any celebrity spokespersons featured on the Site. We reserve the right to modify any content, features, and functionalities of the Site without notice. Access to the entire Site or parts of it may be denied without notice if your actions, in our sole judgment, contravene this Agreement, our rights, or the rights of any third parties. We may provide you with a password and account ID to access specific sections of this Site. Using these credentials implies your authorization to access and use the Site according to these Terms, and Ramen Samurai is not required to verify the legitimacy of such use. You are entirely responsible for safeguarding the security and secrecy of the credentials provided to you and must promptly inform Ramen Samurai of any unauthorized use or any potential security breaches. You might receive email communications about your account or promotional offers, including those from third parties.

Section 2 – Account Registration and Subscription

Subscription packages from Ramen Samurai, including our monthly boxes and any other periodic offerings, are dispatched to the address you have specified. Notifications about your account, along with promotional deals and special offers from external partners, may be sent to you via email. You have the freedom to terminate your subscription at no cost either through the Customer Portal or by reaching out to our Support Team. For additional information, please consult the Help Center.

Section 3 – Payment and Billing Information

By subscribing, you consent to adhere to the outlined benefits and terms: It's imperative that you furnish us with precise contact and billing details, including your name, delivery address, and credit or debit card information. It is crucial to ensure this information remains current at all times. Your payment data is stored to simplify future deliveries and billing. Such personal data is protected under our Privacy Policy. Should global shipping be disrupted due to unforeseen events like a pandemic or natural disasters, Ramen Samurai reserves the right to impose additional fees or upgrade your delivery method to a premium service, unless you decide to opt-out before such charges are applied. You will bear any costs or fees levied by your bank or card issuer. In the event of a payment return for any reason, we reserve the right to re-invoice you directly and seek alternative payment methods, including issuing a paper statement. Modifications to your account post the monthly cut-off date will not impact your subscription until the next delivery cycle. We initiate shipment processing ahead of the sign-up deadline to expedite delivery to our subscribers. Consequently, any changes to your address must be submitted no later than 48 hours before your subscription's renewal date (refer to “Your Subscription Contract” for details on the renewal date) to accurately reflect on your delivery. Our delivery service does not cover mail forwarding to a new address, and any costs associated with forwarding will not be refunded or applied to your subscription. Payments made towards boxes and services are conclusive and non-refundable.

Section 4 – Agreement on Your Subscription

By subscribing to our service, you recognize that the subscription involves both initial and ongoing payments and assume responsibility for all charges incurred until the subscription is canceled. Subscriptions automatically renew for consecutive terms at the current rate unless you cancel at least 48 hours before your upcoming renewal date either by contacting our support through the website's form or by canceling directly via the Customer Portal. The renewal date coincides with the date you initially signed up. Changes made to your subscription take effect at the next renewal. Should you opt to cancel, your access continues until the end of the current subscription period. Ramen Samurai may process recurring payments (such as monthly fees) until you deactivate this feature or alter your payment method, adhering to the 48-hour notice rule. Canceling your subscription disqualifies you from receiving a prorated refund for any payments made for the current subscription period. Reactivating your subscription triggers an invoice for a new order within your existing plan for the current billing cycle. Ramen Samurai retains the authority to modify subscription plans and pricing with or without prior notification. Your subscription can be terminated at our discretion. Membership is not valid in jurisdictions where it is prohibited.

Section 5 - Delivery and Insurance

Our policy ensures that every box sent with a tracking option is insured for added security.

Insurance coverage includes:
Replacement of boxes in instances of theft, provided the shipping company confirms the loss or theft.
Coverage for boxes damaged by natural disasters, such as fires, floods, hurricanes, etc.
Coverage for boxes missing or damaged due to errors by local delivery services.
Please be aware that boxes undelivered due to incorrect or intentionally refused addresses by the subscriber are not subject to replacement.

For missing or damaged goods:
Cases of missing items occur when a box is delivered intact, yet lacks one or more of the listed items.
Cases of damaged items occur when a box, while arriving intact with all listed items, contains one or more items that are damaged or expired, particularly perishable goods.
To be eligible for a replacement or refund, you must report any missing or damaged items within 7 days of receiving your box, subject to product availability. Should the missing item be in stock, a replacement will be dispatched without the option for a refund. Reporting requires submitting

photos as evidence, including:
Photos of every side of the box for both missing and damaged item cases.
Photos of all items received for both missing and damaged item cases.
Close-up photos of the damaged items to clearly show the extent of damage.
A support agent will review the damaged items, and replacements or refunds will be issued solely for the damaged products, excluding packaging damage. Packaging imperfections are not considered damage.

Policy on Returned Boxes:
Boxes returned to us will be reshipped at an additional fee, except in cases where the return was due to our error. Boxes returned due to incorrect or incomplete shipping addresses are not refundable.
This policy is subject to change at any time without notice and applies immediately and retroactively to all subscriptions and subscribers.

Section 6 - Information on Allergens

Ramen Samurai does not offer details on allergens for the Japanese items included in the subscription boxes.

Consequently, Ramen Samurai cannot assure the absence of allergens in every product within the subscription boxes.

Section 7 - Referral Program

As a Referral Member (""Referrer""), you are bound by the Terms of Service and Privacy Policy of Ramen Samurai, as well as additional terms related to the Ramen Samurai Referral Program.

Referrers share a referral link, which is used by the Referred Customer for purchases. While a Referrer can introduce multiple Referred Customers, a Referred Customer can only utilize one referral link for subscription. As a Referrer, you bear responsibility for any tax liabilities arising from the Ramen Samurai Referral Program.

Referred Customer: There is no limit to the number of Referred Customers you can introduce, provided they are not the same person as the Referrer. The Referred Customer must have different details from the Referrer, including email, billing, and shipping information.

Referral Credits: Credits are added when a Referred Customer completes a purchase, displayed as pending credits. There is no cap on the credits you can earn.

Pending Credits: These are the credited amounts awarded for each purchase made by a Referred Customer, which are unusable until approved.

Earned Credits: Approved pending credits become Earned Credits, which are authorized 30 days after the shipment of the Referred Customer’s first box.

Cancelled Credits: Credits are cancelled if the Referred Customer cancels their purchase or if the purchase is cancelled for reasons such as fraud or cancellation.

Refunded Credits: Credits will be refunded if the Referred Customer files a chargeback within a 30-day period.

Credit Usage: Referrers can only redeem the approved credits against the price of plans. A history of credit usage is available to track usage.

Sharing Referral Links: Referrals should be used for personal and non-commercial purposes. Referral links should not be published or distributed on public forums such as Reddit or Wikipedia, coupon sites, or other websites created to capitalize on referral traffic, except as determined by Ramen Samurai. Users are prohibited from paying for advertising their referral links.

Limits on Use of Referral: Referral Codes shared by Referrers cannot be combined by Referred Customers, and a Referral Code can only be used for an individual's first subscription purchase. Ramen Samurai's Referral Program cannot be combined with other promotions or incentives. Referral and Rewards Codes are non-transferable, have no cash value, and under no circumstances, can they be redeemed for gift cards, cash, or any cash equivalent. Subscriptions purchased using credits cannot be refunded in cash under any circumstances.

Eligibility for the Program: Participation in the Program is limited to individuals. Ramen Samurai's Referral Program cannot be used by businesses for affiliate lead generation or similar purposes as determined by Ramen Samurai. The use of multiple accounts, email addresses, online identities, or aliases to bypass the eligibility requirements and/or other limitations of these Terms is prohibited and may result in exclusion from the Program and the cancellation of all related rewards.

Rights to Modify and Cancel Accounts: Ramen Samurai reserves the right, at our sole discretion and without notice to you, to cancel credits, change, or close the accounts of any Referrer and Referred Customer if the accounts are not being used appropriately, violate the Terms of Service, law, statute, or governmental regulation.

Termination and Changes: Ramen Samurai reserves the right to suspend or terminate the Referral Program or a user's ability to participate in the Referral Program at any time for any reason. We reserve the right to suspend accounts or deduct credits if we notice any activity that we believe is abusive, fraudulent, or in violation of the Ramen Samurai Terms of Service. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in our sole discretion as deemed fair and appropriate. The scope, variety, and type of services and products that may be obtained by redeeming credits can change at any time. Ramen Samurai reserves the right to change, cancel the Referral Program, or change these Terms of Service at any time in its sole discretion. Any unredeemed referral credits will be forfeited at that time.

Section 8 - Information on Products and Quantity Limits

Apart from content occasionally provided by members, our goal is to present comprehensive and accurate information on our website. However, some details may occasionally include pricing discrepancies, typographical mistakes, or other errors, which we reserve the right to amend without any obligation. Additionally, we hold the authority to cap the number of items members can buy and to alter, pause, or end any event or special offer at our discretion, without prior notice, even if an order has already been placed or confirmed. The availability of all products listed on our website is not assured.

Section 9 - Copyright Notice

All technology underpinning and content presented on the Site, encompassing texts, graphics, codes, and beyond, is protected by copyright as a collective creation under Japanese law and international copyright regulations, belonging exclusively to Ramen Samurai. Our process does not extend to verifying the accuracy of such content, nor do we guarantee the absence of typographical mistakes within these works. The accuracy of the information presented on this Site cannot be guaranteed to be infallible.

Section 10 - User-Contributed Content

When you share, submit, or upload any of your materials, including but not limited to photos, videos, music, artwork, or comments, you provide Ramen Samurai with a global, non-exclusive, royalty-free license that can be sublicensed and transferred, allowing us to utilize, duplicate, create derivatives of, exhibit, and perform your content in any lawful way that benefits Ramen Samurai. You accept full responsibility for all content you contribute to Ramen Samurai. You affirm and guarantee that: (1) you possess all necessary rights, permissions, consents, and releases to enable Ramen Samurai to use your content without breaching or infringing upon the rights of any third parties, including intellectual property, privacy, publicity rights, or any laws and regulations, and (2) the use of such content by Ramen Samurai will not infringe on or misappropriate any third party's intellectual property or other rights.

Section 11 - Disclaimer of Warranties

Unless explicitly stated otherwise, everything on the site and the products provided through the site are available on an ""as is"" and ""as available"" basis, without any warranty, either expressed or implied. Ramen Samurai explicitly renounces all warranties, both express and implied, to the maximum extent allowed by law. This includes, but is not limited to, the implied warranties of merchantability, suitability for a specific purpose, and non-violation of rights. Ramen Samurai does not guarantee that the website's functions will be continuous or without errors, that defects will be rectified, or that the website or the server that enables it are devoid of viruses or other harmful elements. Ramen Samurai offers no assurances or guarantees concerning the accuracy, reliability, completeness, utility, or timeliness of the material provided on the website. The constraints or exclusions of warranties mentioned may not be applicable to you as determined by the relevant law.

Section 12 - Limitation on Liability

Ramen Samurai and its endorsed celebrities will not be held accountable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the site and its provided materials, even if Ramen Samurai has been pre-warned about the potential for such damages. Ramen Samurai's financial responsibility to you will never surpass what you have paid for your Ramen Samurai subscription. Certain jurisdictions might not permit the limitation or exclusion of liability for incidental or consequential damages, hence the aforementioned limitation or exclusion may not be applicable to you. Should there be any pricing or informational errors on the site due to typographical errors or inaccuracies from our suppliers, Ramen Samurai retains the right to cancel or deny any orders made at the incorrect price. This right to cancel or deny orders stands regardless of whether the order has been confirmed or your credit card charged. If an order is cancelled after your credit card has been charged, Ramen Samurai will promptly refund the charged amount back to your credit card. Ramen Samurai is not liable for any injuries or damages caused by products included in the box, as this responsibility falls solely on the product brand or manufacturer. These Terms come into effect as soon as you access the Site and can be altered or terminated by Ramen Samurai without any notice at any time and for any reason. Ramen Samurai has the discretion to limit the use of discount codes to one per customer. The clauses regarding Copyrights, Trademark, Disclaimers, Limitation of Liability, Indemnification, and Miscellaneous will continue to apply despite any termination of these Terms or your use of the Site."

Section 13 - Taxation

The total price you pay will comprise the product's price along with any relevant sales tax. This state and local sales tax are determined by the shipping address and the prevailing sales tax rate at the time of purchase. We will levy taxes solely in states and other jurisdictions where internet sales are subject to taxation. Ramen Samurai bears no responsibility for import taxes, customs duties, or any other taxes imposed by local authorities.

Section 14 - Notification

Ramen Samurai reserves the right to notify you via email, a public notice on this website, or through other dependable means.

Section 15 - Site Usage

Any illegal or unauthorized use of the Site is strictly prohibited.

Section 16 - Indemnification

You agree to indemnify, defend, and hold harmless Ramen Samurai, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to the use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

Section 17 - Use of Discount Codes

Unless explicitly permitted through this site, you agree not to sell, license, rent, lease, modify, distribute, copy, reproduce, publicly display, publish, transfer, edit, catalogue, aggregate, or create derivative works from discount codes received on or from this site.

Section 18 - Privacy

Your registration data and certain other information about you are subject to our Privacy Policy. You acknowledge that the technical processing and transmission of data on this Site may involve (a) transmissions over various networks, and (b) changes to conform and adapt to the technical requirements of connecting networks or devices.

Section 19 - Third-Party Links

In an effort to enhance the value of our website for visitors, Ramen Samurai may provide links to websites operated by third parties. However, Ramen Samurai does not control these linked sites, each of which has its own privacy policies and data collection practices independent of Ramen Samurai. These links are provided solely for your convenience, and accessing them is at your own risk. Nevertheless, Ramen Samurai aims to maintain the integrity of its website and the links included therein, so feedback on both our website and any linked sites (including broken links) is appreciated.

Section 20 - Trademarks

All trademarks, service marks, and trade names used on the Ramen Samurai website are either trademarks or registered trademarks of Ramen Samurai or their respective owners.

Section 21 - Miscellaneous

These Terms represent the complete agreement between you and Ramen Samurai regarding your use of the Site. Neither the prior dealings between the parties nor customary business practices will alter any of these Terms. Ramen Samurai reserves the right to assign its rights and obligations under this Agreement to any third party at any time without prior notice to you.